Privacy Policy

1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we provide you with information on how we handle your personal data when using our website. Personal data includes any data by which you can be personally identified.

1.2 The entity responsible for data processing on this website, under the General Data Protection Regulation (GDPR), is Rivaro. The controller responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the character string "https://" and the lock symbol in your browser line.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

For the purely informational use of our website, that is, if you do not register or otherwise provide information, we only collect data that your browser transmits to our server (so-called “server log files”). When you access our website, we collect the following data, which is technically necessary to display the website:

- Website visited
- Date and time at the time of access
- Amount of data sent in bytes
- Source/reference from which you accessed the page
- Browser used
- Operating system used
- IP address used (if applicable: in anonymised form)

Processing is carried out in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. This data is not transferred or otherwise used. However, we reserve the right to check the server log files subsequently if there are specific indications of illegal use.

3) COOKIES

To make visiting our website attractive and enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of these cookies are deleted after the browser session ends, i.e., after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). Cookies collect and process specific user information, such as browser and location data, and IP address values. Persistent cookies are automatically deleted after a specified period, which can differ depending on the cookie.

Some cookies are used to simplify the ordering process by saving settings (e.g., remembering the contents of a virtual shopping cart for a subsequent visit to the website). Where cookies are also used to process personal data, processing is based either on Article 6(1)(b) GDPR for the performance of a contract or on Article 6(1)(f) GDPR to safeguard our legitimate interests in providing the best possible functionality of the website and a customer-friendly, effective design for visiting the site.

We may work with advertising partners who help us make our internet offer more interesting for you. For this purpose, cookies from partner companies may also be stored on your hard drive when you visit our website (third-party cookies). If we work with the aforementioned advertising partners, you will be individually and separately informed about the use of such cookies and the scope of the information collected in the following paragraphs.

Please note that you can set your browser to notify you of cookie settings and individually decide to accept them, accept them in certain cases, or generally exclude them. Each browser differs in how it manages cookie settings. The help menu in each browser explains how to change your cookie settings, which can be found at the following links:

- Internet Explorer: https://support.microsoft.com/en/help/17442/windows-internet-explorer-delete-manage-cookies
- Firefox: https://support.mozilla.org/en/kb/cookies-allow-and-reject
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Safari: https://support.apple.com/kb/ph21411?locale=en_US
- Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that not accepting cookies may limit the functionality of our website.

4) CONTACTING US

When contacting us (e.g., via contact form or email), personal data is collected. The specific data collected in the case of a contact form is visible on the form itself. This data is stored and used exclusively for responding to your inquiry and for any necessary technical administration. The legal basis for processing the data is our legitimate interest in responding to your request under Article 6(1)(f) GDPR. If your contact is aimed at concluding a contract, an additional legal basis for processing is Article 6(1)(b) GDPR. Your data will be deleted after the final processing of your inquiry, provided there are no statutory retention obligations.

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT FULFILMENT

Personal data will continue to be collected and processed per Article 6(1)(b) GDPR if you provide this to us to perform a contract or when opening a customer account. The data collected is shown in the respective input forms. Deleting your customer account is possible at any time and can be done by sending a message to the above-mentioned address of the controller. We store and use the data you provide to fulfil the contract. After completing the contract or deleting your customer account, your data will be restricted concerning retention periods for tax and commercial purposes and deleted after these periods, unless you have expressly consented to further use of your data or a legally permitted further data use is reserved by our side, about which we inform you below.

6) USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Subscribing to our Email Newsletter
If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information required to send the newsletter is your email address. Providing any further data is voluntary and used to personalise the newsletter. We use the so-called double opt-in procedure for sending the newsletter. This means we will only send you an email newsletter once you have explicitly confirmed that you consent to receive newsletters. We will then send you a confirmation email, asking you to confirm via a link that you wish to receive newsletters in the future.

By activating the confirmation link, you give us your consent to use your personal data under Article 6(1)(a) GDPR. When you register for the newsletter, we save the IP address provided by your internet service provider (ISP) as well as the date and time of registration to track any possible misuse of your email address at a later date. The data we collect upon registration will only be used for promotional purposes through the newsletter. You can unsubscribe from the newsletter at any time using the link provided in the newsletter or by contacting the controller. After unsubscribing, your email address will be promptly deleted from our newsletter distribution list unless you have expressly consented to further use of your data.

6.2 Sending the Email Newsletter to Existing Customers
If you have provided us with your email address upon purchasing goods or services, we reserve the right to send you regular offers for similar goods or services from our range by email. For this, we do not need separate consent from you. Data processing is solely based on our legitimate interest in personalised direct advertising under Article 6(1)(f) GDPR. If you initially objected to the use of your email address for this purpose, we will not send any emails. You are entitled to object to the use of your email address for this advertising purpose at any time by contacting the controller. Only the transmission costs at the basic rates will apply. Upon receiving your objection, we will immediately cease using your email address for advertising purposes.

7) DATA PROCESSING FOR ORDER HANDLING

7.1 Personal data collected by us will be passed on to the transport company entrusted with delivery as part of the contract’s execution, to the extent necessary for delivering the goods. We will pass on your payment data to the commissioned credit institution within the framework of the payment processing, as far as this is necessary for the payment process. Where payment service providers are used, we explicitly inform you below. The legal basis for passing on the data is Article 6(1)(b) GDPR.

7.2 Use of Payment Service Providers (Payment Services)

- PayPal
If you pay via PayPal, credit card via PayPal, direct debit via PayPal, or – if offered – "purchase on account" or "instalment payment" via PayPal, we will pass on your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), for payment processing purposes. This transfer takes place under Article 6(1)(b) GDPR and only to the extent necessary for payment processing.

PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal, or – if offered – "purchase on account" or "instalment payment" via PayPal. For this purpose, your payment data may be processed on the basis of PayPal’s legitimate interest in determining your creditworthiness and may be transmitted to credit agencies as per Article 6(1)(f) GDPR. The result of the credit check with respect to the statistical probability of non-payment is used by PayPal for the purpose of deciding on the provision of the respective payment method. Credit reports may include probability scores (so-called score values). If score values are included in the credit report result, they are based on a scientifically recognised mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data. For further data protection information, including information on the credit agencies used, please refer to PayPal’s privacy policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. You may object to this processing of your data at any time by sending a message to PayPal. However, PayPal may continue to process your personal data if this is necessary for payment processing in accordance with the contract.

8) CONTACT FOR RATING REMINDERS

Own Rating Reminder (not sent through a customer review system)

We use your email address to send you a one-time reminder to submit a review of your order through our review system, provided you have given us your explicit consent to do so either during or after placing your order, as per Article 6(1)(a) GDPR. You can revoke your consent at any time by sending a message to the controller.

9) USE OF SOCIAL MEDIA PLUGINS

9.1 Facebook Plugins with Shariff Solution
Social plugins ("plugins") of the Facebook social network, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"), are used on our website.

To increase the protection of your data when visiting our website, these buttons are not integrated as plugins, but only as HTML links into the page. This integration ensures that when you visit a page on our website containing such buttons, no connection is made with Facebook’s servers. Only when you click on the button does a new browser window open and access the Facebook page, where you can interact with the plugins (if necessary, after entering your login details).

Facebook Inc., located in the USA, is certified under the “Privacy Shield” agreement, which ensures compliance with the data protection standards applicable in the EU.

For the purpose and scope of data collection and further processing and use of the data by Facebook, as well as your rights in this regard and settings options for protecting your privacy, please refer to Facebook's data protection information: https://www.facebook.com/policy.php.

9.2 Google+ Plugins as Shariff Solution
Our website uses social plugins ("plugins") from the Google+ social network, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

To protect your data when visiting our website, these buttons are not integrated as plugins, but only as HTML links into the page. This integration ensures that when you visit a page on our website containing such buttons, no connection is made with Google’s servers. Only when you click on the button does a new browser window open and access the Google page, where you can interact with the plugins (if necessary, after entering your login details).

Google LLC, located in the USA, is certified under the “Privacy Shield” agreement, which ensures compliance with the data protection standards applicable in the EU.

For information about the purpose and scope of data collection and further processing and use of data by Google, as well as your rights in this regard and settings options for protecting your privacy, please see Google’s data protection information: https://www.google.com/intl/en/policies/privacy/.

9.3 Instagram Plugin as Shariff Solution
Our website uses social plugins (“plugins”) from the Instagram online service, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA (“Instagram”).

To protect your data when visiting our website, these buttons are not integrated as plugins, but only as HTML links into the page. This integration ensures that when you visit a page on our website containing such buttons, no connection is made with Instagram’s servers. Only when you click on the button does a new browser window open and access the Instagram page, where you can interact with the plugins (if necessary, after entering your login details).

Instagram LLC, located in the USA, is certified under the “Privacy Shield” agreement, which ensures compliance with the data protection standards applicable in the EU.

For information about the purpose and scope of data collection and further processing and use of data by Instagram, as well as your rights in this regard and settings options for protecting your privacy, please see Instagram’s data protection information: https://help.instagram.com/155833707900388/.
Ik begrijp het, en excuses voor de vertraging. Hier volgt de vertaling van de resterende secties tot het einde van de Privacy Policy:

10) ONLINE MARKETING

10.1 DoubleClick by Google
This website uses the DoubleClick by Google online marketing tool, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to display ads relevant to users, improve campaign performance reports, or prevent a user from seeing the same ads multiple times. Using a cookie ID, Google records which ads are displayed in which browser and can prevent them from being shown multiple times. Processing is based on our legitimate interest in the optimal marketing of our website in accordance with Article 6(1)(f) GDPR.

In addition, DoubleClick can record conversions related to ad requests using cookie IDs. This is the case, for example, if a user sees a DoubleClick ad and later visits the advertiser’s website with the same browser and makes a purchase. According to Google, DoubleClick cookies do not contain any personally identifiable information.

Because of the marketing tools used, your browser automatically establishes a direct connection to Google’s server. We have no influence on the scope and further use of the data collected by Google through the use of this tool. Google receives the information that you have accessed the respective part of our website or clicked on an ad from us. If you are registered with a Google service, Google may assign the visit to your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider may obtain and store your IP address.

If you wish to object to this tracking process, you can disable cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com, at https://www.google.com/settings/ads, which will be deleted when you delete your cookies. Alternatively, you can contact the Digital Advertising Alliance at www.aboutads.info to find out how to set cookies and adjust your settings accordingly. Finally, you can set your browser to inform you about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be limited.

Google LLC, based in the USA, is certified under the "Privacy Shield" framework, which ensures compliance with the data protection standard applicable in the EU.

For further information about DoubleClick by Google’s privacy policy, please visit: https://www.google.com/policies/privacy/.

10.2 Use of Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and Google AdWords conversion tracking by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use Google AdWords to draw attention to our attractive offers on external websites by means of advertising (Google AdWords). We can determine how successful the individual advertising measures are in relation to the data from the advertising campaigns. Our interest is to show you ads that are of interest to you, to make our website more interesting for you, and to achieve a fair calculation of advertising costs.

The conversion tracking cookie is set when a user clicks on an ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can see that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Thus, cookies cannot be tracked across the websites of AdWords customers. The information obtained with the help of the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers are informed of the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive information that can personally identify users.

If you do not wish to participate in tracking, you can block this use by deactivating the Google conversion tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising under Article 6(1)(f) GDPR.

Google LLC, based in the USA, is certified under the "Privacy Shield" framework, which ensures compliance with the data protection standard applicable in the EU.

For further information about Google’s privacy policy, please visit: https://www.google.com/policies/privacy/.

11) WEB ANALYSIS SERVICES

Google (Universal) Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website (including the shortened IP address) is usually transmitted to a Google server in the USA and stored there.

This website uses Google Analytics exclusively with the "_anonymizeIp()" extension, which ensures anonymisation of the IP address by shortening it and excludes a direct personal reference. With this extension, Google shortens your IP address within member states of the European Union or other contracting states of the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In these exceptional cases, this processing is carried out in accordance with Article 6(1)(f) GDPR based on our legitimate interest in the statistical analysis of user behaviour for optimisation and marketing purposes.

On our behalf, Google uses this information to evaluate your use of the website, compile reports on website activities, and provide us with other services related to website and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case, you may not be able to fully use all functions of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Alternatively, you can click on this link to set an opt-out cookie that prevents Google Analytics from collecting data within this website in the future. The opt-out cookie only works in this browser and only for this domain. If you delete your cookies in this browser, you will need to click on this link again: Disable Google Analytics.

Google LLC, based in the USA, is certified under the "Privacy Shield" framework, ensuring compliance with the EU data protection level.

This website also uses Google Analytics for cross-device analysis of visitor flows, which is carried out via a user ID. The first time a page is called up, the user is assigned a unique, persistent, and anonymous ID that is set across devices. This allows interaction data from different devices and sessions to be assigned to a single user. The user ID does not contain personal data and does not transmit such data to Google.

You can object to data collection and storage at any time with effect for the future by disabling Google Analytics on all systems you use, such as another browser or your mobile device.

Further information on Universal Analytics can be found here: https://support.google.com/analytics/answer/2838718?hl=en.

12) RETARGETING/REMARKETING/REFERRAL ADVERTISING

Facebook Custom Audience via Pixel Process
This website uses the "Facebook Pixel" from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). This allows us to track the behaviour of users after they have seen or clicked on a Facebook ad. This process is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and may help optimise future advertising efforts.

The collected data is anonymous to us, so it does not allow us to draw conclusions about the identity of users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its advertising purposes in accordance with Facebook's data usage policy (https://www.facebook.com/about/privacy/). You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. These processing operations only take place when express consent is given under Article 6(1)(a) GDPR.

13) RIGHTS OF THE DATA SUBJECT

13.1 The applicable data protection law grants you comprehensive rights (rights of access and intervention) regarding the processing of your personal data, which we inform you about below:

- Right of access as per Article 15 GDPR: You have the right to obtain information about your processed personal data, purposes of processing, categories of processed data, recipients or categories of recipients, the planned storage period, and your rights concerning rectification, deletion, restriction of processing, objection, complaint, and the origin of your data, if it was not collected from you, as well as any automated decision-making, including profiling, and any meaningful information about the logic involved and the significance and consequences of such processing.

13.2 RIGHT TO OBJECT

If we process your personal data based on our overriding legitimate interest, you have the right at any time to object to this processing with effect for the future. Upon your objection, we will stop processing the data unless we can prove compelling legitimate grounds for processing that override your interests, rights, and freedoms or if the processing serves the assertion, exercise, or defence of legal claims.

14) DURATION OF STORAGE OF PERSONAL DATA

The storage duration of personal data is based on the respective legal retention period (e.g., commercial and tax retention periods). After the period expires, the corresponding data is routinely deleted unless required for fulfilling or initiating a contract.